Welcome to Smiley Green Resort. By reserving accommodation, dining with us, or checking into our property in Jaisalmer, Rajasthan, you agree to the following terms, house policies, and hospitality standards designed to ensure a peaceful, comfortable, and memorable experience.
Direct Guest Agreement
•Check-in: 2:00 PM IST•Check-out: 11:00 AM IST•Updated: March 2026
Chapter 1
Reservation & Contract Formation
A booking is confirmed only upon issuance of a formal Reservation Confirmation Voucher accompanied by a unique Booking ID generated by Smiley Green Resort. This confirmation constitutes a legally binding lodging contract between the guest and our management.
Tariff & Taxes: All rates are quoted in Indian National Rupees (INR) and are subject to statutory Goods and Services Tax (GST) as mandated by the Government of India. Any change in government levies will be applied directly to the final invoice.
Room Requests: While every effort is made to fulfill preferences such as high-floor placement, preferred views, or adjacent suites, all room allocations are subject to operational availability upon arrival.
Booking Modifications: Modifications to stay dates or guest count are governed by our Refund & Cancellation Policy and subject to seasonal rate adjustments.
Chapter 2
Check-In & Check-Out Protocols
To allow our housekeeping team adequate time to sanitize and refresh guest rooms to our rigorous cleanliness standards, our operational schedule is defined as follows:
Standard Check-In
2:00 PM
Early arrivals between 8:00 AM and 2:00 PM are prioritized based on room readiness without guarantee unless pre-booked from the preceding night.
Standard Check-Out
11:00 AM
Complimentary luggage storage is provided at the bell desk. Late check-out between 11:00 AM and 4:00 PM may incur a half-day fee.
Extensions Past 4:00 PM:
Retaining access to the room beyond 4:00 PM IST is subject to automatic full daily room tariff billing due to inventory closure for subsequent arrivals.
Under Government of India Ministry of Tourism regulations and State Police registration enactments, every occupant aged 18 years and older must present physical, valid government photo identification upon check-in.
For Indian Citizens
Accepted valid proofs include Aadhaar Card, Valid Passport, Voter ID Card, or Driving License.
Important Note: Under Indian statutory hospitality directives, PAN Cards are NOT recognized as valid address or identity verification documents for hotel check-ins.
For Foreign Nationals & Overseas Citizens (OCI / PIO)
All foreign passport holders must present their original valid Passport and Valid Indian Entry Visa / e-Visa confirmation or OCI card. Our front office is legally obligated to submit Form C documentation to the Bureau of Immigration within 24 hours of arrival.
Chapter 4
Occupancy Limits & Child Guidelines
Room occupancies are strictly limited to ensure structural comfort, guest safety, and fire-escape egress compliance across the resort:
Children Below 5 Years: Stay complimentary when sharing existing bedding with parents. Baby cots/cribs are available on complimentary request, subject to availability.
Children Between 6 to 11 Years: An extra rollaway bed or mattress supplement is applicable, including daily breakfast as per selected rate plan.
Adult Occupants (12+ Years): Maximum 3 adults per room (Deluxe and Executive rooms) with mandatory extra occupant supplement charges.
Unregistered Guests: For security reasons, non-resident visitors are restricted to lobby lounges and dining venues and are not permitted in residential room floors past 9:00 PM.
Chapter 5
Quiet Hours & Guest Etiquette
Guests choose Smiley Green Resort for comfort, rest, and attentive hospitality. To protect a peaceful environment, all residents are requested to observe our guest guidelines:
Quiet Hours: 10:00 PM to 7:00 AM
Sound can travel through guest corridors and shared spaces. Personal sound amplifiers, loud balcony conversations, and television volumes must be kept subdued after 10:00 PM.
Resort management reserves the right to immediately terminate the stay of any party engaging in persistent noise disturbances, harassment, or verbal abuse of fellow patrons or staff, with full forfeiture of reservation fees.
Chapter 6
Smoking, Alcohol & Prohibited Substances
In strict adherence to the Cigarettes and Other Tobacco Products Act (COTPA) and environmental fire safety directives:
100% Smoke-Free Indoor Accommodations
Smoking, including e-cigarettes, vapes, hookah, and incense, is strictly forbidden inside all guest suites, restrooms, common corridors, and dining venues. A mandatory deep-cleaning ionizer fee of ₹5,000 will be billed to the guest’s folio if evidence of smoking is detected inside the room.
Dedicated, wind-protected outdoor smoking pavilions with safe ash receptacles are located in designated courtyard areas.
Alcoholic Beverages: Consumption of alcohol must comply with state excise laws. Consumption is permissible only inside booked guest rooms or licensed resort dining outlets. Open consumption in the lobby, lawns, or spa is prohibited.
Narcotics & Fireworks: The possession of contraband, narcotics, illegal substances, firecrackers, or hazardous materials is strictly prohibited and will be reported directly to law enforcement authorities.
Chapter 7
Valuables, Electronic Safes & Parking
Guest security and comfort are our priority. We encourage responsible safeguarding of personal possessions:
In-Room Digital Safes: All guest rooms are equipped with electronic digital safes. Guests are strongly advised to secure all passports, jewelry, cash, and high-value electronics inside the safe when leaving the room.
Limitation on Valuables: Management cannot assume responsibility or financial liability for loss, theft, or damage to money, jewelry, or personal goods not placed in the resort’s central front-desk deposit vault.
Guest Vehicle Parking: Complimentary on-site parking is available for registered guests. While the premises feature 24-hour security watch and perimeter CCTV, vehicles and contents are parked at the sole discretion and risk of the owner.
Chapter 8
Property Care, Linen & Damage Folio
Our suites are crafted with artisan woodwork, high-thread-count linen, and fine furnishings. We appreciate your partnership in keeping them pristine:
Any accidental or intentional breakage, permanent staining of premium linen (including chemical dyes or unauthorized outdoor footwear on rugs), or damage to structural furnishings will be billed to the guest’s final folio at fair replacement or professional restoration market value.
We kindly request guests to refrain from shifting heavy antique furniture or timber fixtures between rooms.
Chapter 9
Local Ecology & Environmental Safety
As custodians of the sensitive local ecosystem in Jaisalmer, we ask guests to champion eco-conscious environmental stewardship:
Zero Single-Use Plastic
We provide mineralized, UV-filtered drinking water in sanitized sealed glass bottles. Guests are encouraged to carry reusable bottles during excursions.
Wildlife & Flora Protection
Do not feed birds or native wildlife. Please keep balcony glass doors latched when unmonitored to prevent animal entry.
Chapter 10
Force Majeure & Governing Jurisdiction
Neither the guest nor Smiley Green Resort will be deemed in breach of contract for failure or delay in performance resulting from natural disasters, severe weather, transport closures, government restrictions, or catastrophic disruptions beyond reasonable foresight.
Governing Law: This agreement and all rights arising hereunder are construed in accordance with the substantive laws of the Republic of India.
Exclusive Jurisdiction: Any dispute, claim, or controversy arising out of or in connection with accommodation or services at the resort shall be submitted to the exclusive jurisdiction of the competent civil courts in Jaisalmer, Rajasthan.
Chapter 11
Concierge & Front Desk Contact
Should you require clarification on any policy, wish to discuss customized stay arrangements, or need round-the-clock assistance, our hospitality team is at your service:
Smiley Green Resort
Plot No. 423, Near the Sam Sand Dunes in Jaisalmer