At Smiley Green Resort, your trust and privacy are paramount. This policy details how we responsibly collect, utilize, safeguard, and disclose your personal details when you interact with our website, make room inquiries, or stay at our property.
This Privacy Policy applies to all personal information submitted through direct website reservation forms, telephone inquiries, WhatsApp communications, front-desk registrations, and related hospitality services operated by Smiley Green Resort.
We operate with a strict non-disclosure standard: We never sell, trade, rent, or lease your personal contact details to external marketing agencies or third-party advertisers.
To provide seamless check-in and personalized stays, we collect relevant information at various touchpoints:
Your data is processed strictly for authentic hospitality operations:
Processing booking inquiries, confirming suite availability, and preparing rooms prior to your arrival.
Transmitting itinerary details, road directions, weather updates, and answering pre-arrival queries.
Generating formal GST hospitality tax invoices, receipts, and processing refund settlements.
Complying with municipal guest registration laws, fire safety protocols, and emergency assistance.
Under the regulatory directives governing hospitality establishments in India, every adult guest (18+ years) must produce an original government-approved photo ID at the time of physical check-in.
Mandatory Regulatory Notice:
Acceptable IDs for domestic guests include Aadhaar Card, Passport, Voter ID Card, or Driving License. Please note that PAN cards are not accepted as valid identity proof per government hospitality mandates. Foreign nationals must present their physical Passport and valid Indian Visa or OCI card for statutory Form C police registration.
Direct online transaction deposits are handled through certified, PCI-DSS compliant payment gateways with 256-bit SSL encryption. Smiley Green Resort does not store, view, or retain your credit/debit card CVV or net banking credentials on our web servers.
If you made your reservation through third-party platforms (such as Booking.com, MakeMyTrip, Agoda, or Goibibo), their respective privacy frameworks govern the initial collection of your data, while our policy governs your on-property guest stay records.
We maintain appropriate physical, electronic, and administrative safeguards to prevent unauthorized access, accidental alteration, or disclosure of guest information.
Statutory guest register folios and billing records are archived for the duration required by local taxation, audit, and hospitality laws (typically 3 to 7 years), after which physical files are securely shredded and digital logs are purged.
Our website utilizes essential functional cookies to remember language choices, room selection dates in reservation forms, and anonymous visitor traffic trends. We do not deploy intrusive cross-site tracking pixels or invasive advertising beacons. You can manage or disable cookies via your browser settings at any time without losing core browsing access.
As a valued guest, you hold the right to:
If you have questions, privacy feedback, or require assistance regarding this policy, please reach out to our dedicated guest management administration: