We understand that travel plans may change unexpectedly. At Smiley Green Resort, our cancellation guidelines are structured with fairness, transparency, and guest flexibility at the core.
Direct Booking Assurance
•Check-In Baseline: 2:00 PM Local Time•Last Updated: March 2026
Section 1
Standard Individual Reservation Cancellation Schedule
For regular direct bookings across all standard accommodations (Deluxe Rooms, Executive Suites, and Superior Twin Rooms), cancellation timelines are calculated from 2:00 PM on the scheduled arrival date:
Full Refund
More than 48 Hours Prior to Check-In
Cancel at least 48 hours prior to 2:00 PM on your arrival date.
100% Refund Less nominal payment gateway fee (if any)
Partial Refund or Stay Credit
Between 24 and 48 Hours Prior to Check-In
Cancel between 24 and 48 hours prior to your scheduled check-in hour.
50% Refund Or 100% Stay Voucher valid for 6 months
First Night Retained
Within 24 Hours or No-Show
Cancellations notified under 24 hours or failure to arrive without notice.
1st Night Retained Remaining nights refunded 100%
Section 2
Peak Season & Festive Holiday Policies
During designated peak holiday periods (including Christmas, New Year week, Diwali holidays, and peak summer holiday weekends in May and June), rooms are blocked exclusively and high demand prohibits immediate re-booking.
Peak Period Cancellation Window: Free cancellation requires a minimum of 7 days prior notice before the check-in date.
Cancellations made within 7 days of arrival during peak holiday dates are non-refundable, but may be converted to future stay credits at the management's discretion depending on vacancy re-allocation.
Section 3
Unforeseen Weather & Force Majeure Travel Advisory
As a boutique hospitality destination, we recognize that severe weather anomalies or official government transport suspensions can occasionally disrupt highway or transit corridors.
Natural Advisory & Travel Guarantee:
In the event of documented highway closures, government-issued travel advisories, or flight cancellations that prevent your arrival, no cancellation penalty is charged. We provide an immediate 100% Stay Credit Voucher valid for 12 months, allowing you to rebook your holiday whenever conditions normalize.
Section 4
Stay Date Rescheduling & Modifications
Need to postpone your journey rather than cancel? We offer complimentary date modifications:
Date shifts notified at least 48 hours in advance incur zero administrative rescheduling fees.
Modifications are subject to room availability for the requested replacement dates.
If the new dates fall within a higher seasonal tariff tier, the tariff difference is payable upon check-in. If the new tier is lower, the credit balance is applied to on-site dining or amenities.
Section 5
Refund Timeline & Payment Settlement
Once a cancellation is approved by our reservations audit team:
24 HoursAudit Verification
Verification of booking details and refund calculation.
5 to 7 DaysBanking Settlement
Reversal credited back to your original payment method.
Instant ARNReference Confirmation
Bank transaction reference number sent via SMS/Email.
Section 6
Early Check-Out & Mid-Stay Departures
In the event that a resident guest elects to depart prior to their reserved check-out date, notice must be communicated to the front desk before 12:00 PM on the day prior to early departure. Unused nights beyond the mandatory notice window are evaluated on a case-by-case basis for future stay vouchers.
Section 7
Group Bookings & Corporate Retreats
Reservations comprising 3 or more rooms, family holiday blocks, or conference suite bookings are subject to customized group contracts. Standard group cancellation requires a minimum 14-day notice for a 100% refund, or a 7-day notice for a 50% refund.
Section 8
How to Request a Cancellation or Refund
Initiating a cancellation is prompt and simple. Please follow these straightforward steps:
1
Locate your Booking Confirmation Reference: Found on your digital reservation receipt (e.g. ENQ-2026-XXXXX).